Multimorbidity Care: How Telehealth Can Protect Patients

Medically reviewed | Published: | Evidence level: 1A
A longitudinal qualitative study in Scientific Reports followed physicians managing patients with multimorbidity during the COVID-19 pandemic and found that care continuity depended on adaptation, trust, teleconsultation and better records. The findings matter beyond pandemic planning because people with multiple long-term conditions often need coordinated, uninterrupted care.
📅 Published:
Reviewed by iMedic Medical Editorial Team
📄 Public Health

Quick Facts

Study Size
23 physicians
Journal
Scientific Reports
NCD Deaths
41 million annually

Why Is Multimorbidity Care So Hard to Maintain?

Quick answer: Multimorbidity care is difficult because patients often need several clinicians, medicines, tests and follow-up plans at the same time.

Multimorbidity means living with two or more chronic conditions, such as diabetes, heart disease, chronic kidney disease, asthma, depression or arthritis. These conditions rarely behave as isolated problems. A change in one medicine can affect blood pressure, kidney function, glucose control or fall risk, which means care must be coordinated rather than fragmented.

The Scientific Reports study from Odisha, India, interviewed 23 physicians and described how clinicians adapted when usual chronic care pathways were disrupted. The researchers found that therapeutic relationships, remote consultations, patient self-management and prioritization of higher-risk patients became central to maintaining care. Although the study was qualitative and not designed to measure clinical outcomes, it offers practical evidence about what keeps chronic disease care functioning under stress.

Can Telehealth Improve Care for Patients With Multiple Chronic Diseases?

Quick answer: Telehealth can improve continuity for some patients, but it works best when paired with clear triage, medication review and reliable digital records.

Telehealth is not a substitute for every physical examination, laboratory test or urgent assessment. However, it can help patients maintain contact with clinicians, report symptoms early, review medicines and receive self-management advice without delaying care until a crisis develops. This is especially relevant for people with multimorbidity, who may deteriorate when follow-up is interrupted.

The study's physicians recommended teleconsultation and digital health records as tools for future resilience. From a public health perspective, that recommendation fits a broader chronic disease challenge: the World Health Organization estimates that noncommunicable diseases account for about 41 million deaths each year worldwide. Better continuity systems may help reduce avoidable complications, especially when patients have overlapping conditions that require frequent monitoring.

What Should Patients With Several Chronic Conditions Ask Their Doctor?

Quick answer: Patients should ask for a single coordinated care plan that lists diagnoses, medicines, warning signs and follow-up timing.

For patients, the most useful step is often a written, shared care plan. It should include current diagnoses, medicines and doses, allergies, recent test results, target numbers such as blood pressure or A1C when relevant, and clear instructions on when to seek urgent care. This reduces the risk that each condition is treated separately without seeing the full clinical picture.

Medication review is particularly important. People with multiple chronic diseases are more likely to take several medicines, which can increase the risk of interactions, duplicate therapy and side effects. Regular review by a clinician or pharmacist can help align treatment with the patient's current goals, kidney function, frailty, symptoms and ability to manage daily care.

Frequently Asked Questions

Multimorbidity means a person has two or more long-term health conditions at the same time, such as diabetes plus heart disease or depression plus chronic pain.

Telehealth can be safe and useful for many follow-up visits, medication checks and symptom reviews, but urgent symptoms, abnormal tests or new physical findings may still require in-person care.

References

  1. Mahapatra P, Sahoo KC, Pati S. A longitudinal qualitative study on physician experience in managing multimorbidity across the COVID-19 pandemic in Odisha, India. Scientific Reports. 2024;14:12866. doi:10.1038/s41598-024-60473-0.
  2. World Health Organization. Noncommunicable diseases fact sheet. WHO.
  3. World Health Organization. Continuity and coordination of care: a practice brief to support implementation of the WHO Framework on integrated people-centred health services. 2018.